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Help centre and policies

Self-service answers and the binding policies: fees, ranking criteria, prohibited goods, privacy notice, terms of use, acceptable use and support contacts.

Search help

Ranking criteria

Draft for legal review – the approved text replaces this summary before launch.

Search and category results are ordered only by the factors below, in this order of weight. There is no paid placement; any sponsored result (from release R2) is always labelled.

  1. Relevance to the search words, in any of the three languages
  2. Supplier verification by VTRIN operations
  3. An Open trade lane from the product’s origin to your ship-to country
  4. How recently the listing was published

Service providers, including hubs operated by VTRIN, are listed under the same rules: verified providers first, then by name.

Ranking formula in force: version 1

Updated Oct 30, 2026

Policy versions
DocumentVersionEffectiveLanguage
Privacy notice (test fixture)1.0العربية · EN · 中文
Ranking criteriaR-1–EN · 中文 · العربية